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Historic Information on Dymo Printer issues

UPDATE 1/28/2019 – DYMO Not Working With Chrome Update on a Macintosh. 
This solution has worked:
1. Type chrome://flags into your Chrome browser and press ENTER.
2. In the search box, type TLS.
3. When the search returns TLS 1.3 , change the drop down selector from “Default” to “Disabled”.
4. Click the ‘Relaunch Now’ button at the bottom right of the screen and after Chrome restarts try printing.


IMPORTANT NOTE ABOUT DYMO PRINTERS FROM DYMO CORPORATION.

>If you are having issues with the Dymo printer printing from a browser, please update to our newest driver.<<

UPDATE 12/1/2017 – DYMO has released a new update to fix this.  Click here to download Version 8.7


New DLS 8.7 released! (This fixes the Chrome security certificate issue for Windows and Mac OS-X)

Windows Download link: http://labelwriter.com/software/dls/win/DLS8Setup.8.7 
Macintosh Download link: http://labelwriter.com/software/dls/mac/DLS8Setup.8.7  
Please be sure your computer’s operating system is completely up-to-date.


Still not fixed, try this:

On Windows – go to the bottom right of the screen and click the Dymo Label Webservice Icon.Click on “diagnose…”, click “Yes” to launch the test page.It should fail saying it is insecure.Click “Advanced”, then click “Continue to local host”.You will see the Congratulations webpage.Completely quit Chrome.Relaunch chrome and in SalonTarget go to Transactions and reprint a receipt as a test.

On a Macintosh follow the same instruction above but you will find the Dymo Label Webservice Icon on the top tight area of the screen.

One more idea, on a Macintosh try:
1. Type chrome://flags into your Chrome browser and press ENTER.
2. In the search box, type TLS.
3. When the search returns TLS 1.3 , change the drop down selector from “Default” to “Disabled”.
4. Click the ‘Relaunch Now’ button at the bottom right of the screen and after Chrome restarts try printing.


If you are still experiencing issues with the DYMO Printer and this fix does not resolve your issue please call DYMO at: 877-724-8324 and mention you updated Google Chrome and your printer has stopped working.

SalonTarget specializes in software, not hardware. If you don’t have an IT professional handling your computer and peripherals we suggest you have one.  It is important that your computer, browser, anti-virus and peripheral drivers are all up-to-date. Your system needs to be maintained to function correctly and remain secure.  Having an IT Professional maintain your system is the most cost effective way to do this. Some salons have used Geek Squad at Best Buy for their hardware maintenance.