We recommend tuning off auto-fill in Google’s Chrome browser to prevent incorrect information being entered into the system. Here is how to turn it off:
In the upper right corner of the browser window, click the Chrome menu (this looks like 3 stacked lines).
Click Settings > When the page displays click show advanced settings.
Under the section “Passwords and forms,” deselect the “Enable autofill to fill out forms in a single click”. That’s it, you can close the browser tab, there is nothing to save.
If that did not work you can clear all browser data, this includes history, stored passwords, form information like addresses, phone numbers, etc. Remember this will erase passwords, user info, etc stored in your browser. Go to Chrome Settings, then click “History” on the left. This will display your history. Click “Clear browsing data”. In the popup select all checkboxes and then a time period. We suggest starting with “The Past Week”. Click “Clear browsing data” at the bottom of the popup. Restart your browser and test. If this does not work you can always try a longer time period.